Our Commitment to Excellence

At TaylorMade Shop, we’re passionate about golf and dedicated to providing premium equipment and apparel to golfers worldwide. Our shipping and returns policies are designed with your complete satisfaction in mind, ensuring a seamless experience from order placement to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Faster delivery for time-sensitive orders
Free Shipping FREE (orders $50+) 15-25 business days after shipment EMS Budget-friendly option for larger orders

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, with the exception of some Asian countries and remote areas.

International Shipping

We proudly serve golf enthusiasts worldwide! Please note that:

  • Customs fees, import duties, and taxes are the responsibility of the customer
  • Some destinations may have longer delivery times
  • Certain restrictions apply to select Asian countries and remote areas

Returns & Exchanges Policy

Our Satisfaction Guarantee

We stand behind the quality of our TaylorMade products. If you’re not completely satisfied with your purchase of drivers, golf clubs, apparel, or any of our premium golf equipment, we’re here to help make things right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order.

Eligibility Requirements:

  • Item must be in original condition: unworn, unused, with all tags attached
  • Original packaging must be intact and included
  • Return must be initiated within 15 days of delivery

How to Initiate a Return or Exchange

1
Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
2
Receive Authorization
We’ll respond within 24-48 hours with a Return Authorization Number and detailed shipping instructions.
3
Package Your Item
Securely package the item in its original packaging with all tags attached.
4
Ship Your Return
Send the package to our warehouse address (provided in your authorization email) using a trackable shipping method.
5
Confirmation
Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Hello TaylorMade Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Ordered]
Product(s) to Return/Exchange: [Product Name(s) and SKU if available]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Attachments: [Please attach photos if applicable, especially for damaged items]

Thank you,
[Your Full Name]

Refund Processing

Once your return is received and inspected, we will send you an email notification about the status of your refund.

Refund Timeline:

  • Approved refunds are processed within 3-5 business days after we receive your return
  • Refunds are credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement

Shipping Costs & Restocking Fees

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product
  • Original shipping charges are non-refundable
  • No restocking fees apply to standard returns

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Golf Balls (for hygiene reasons once packaging is opened)
  • Personalized or Customized Products
  • Items without original tags or packaging
  • Products showing signs of use or wear
  • Items purchased as final sale or clearance

Exchange Note: For exchanges, we will ship the replacement item once we receive your return. Standard shipping times apply for the new item.

Need Assistance?

Our golf enthusiast customer service team is here to help!

Email: [email protected]

Response Time: We typically respond within 24-48 hours

Business Address: TaylorMade Shop, 3288 Reeves Street, Milwaukee, US 53226

Thank you for choosing TaylorMade Shop for your golfing needs. We’re committed to ensuring you have the best possible experience with our products and services.

Last updated: December 2023